The Answers You Need
WHAT ARE THE PAYMENT OPTIONS?
We accept Visa, MasterCard, and American Express credit card payments as well as PayPal payments.
We do NOT accept personal checks, money orders or direct bank transfers.
All prices listed are accurate to the best of our ability. In the rare case an item is mis-listed, WILD ONES reserves the right to refuse to sell the item at the listed price.
ALL SALES are FINAL SALE. Should you have an issue with your order once received please contact WILD ONES customer service.
WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES? (INTERNATIONAL CUSTOMERS)
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from WILD ONES, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to WILD ONES. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
WHEN WILL MY ITEM SHIP?
Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not generally shipped on the weekends or holidays. Some items are MADE TO ORDER and can take up to 2-4 weeks to produce and ship (varies on demand, size, style, and availability).
WHAT IS YOUR RETURN POLICY?
Please be sure to review and double check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 7 business days after receipt. Refunds will only be given once we have reached an amicable decision, or if an order cancellation is made within 2 hours of purchase (no guarantees).
All returns must be received within 30 business days of purchase. Returns will only be accepted in exchange for a store credit totaling the exact purchase amount for exchanges of equal or greater value. All sales are final on sale items, and
returns/exchanges cannot be made on them. Please note, that you (buyer) will be responsible for the shipping of returns at your expense. In order to honor your return/exchange, the item must be in the original packaging, unworn, unused.
If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us
for re-shipping your package.
Communication to request Return/Exchange:
1. Email firstname.lastname@example.org referencing your Order# and the reason for your exchange.
Mail your return item with a copy of your invoice and a note explaining the reason for your return to: WILD ONES 488 LEMONT DRIVE SUITE J199 NASHVILLE 37216
We make every effort to respond to your issue in a timely manner, though we ask to allow 2-3 weeks for processing and confirmation of you request.
ALL returns (not exchanges) are subject to a 10% restocking fee. All refunds will not include original shipping cost. Overnight shipping charges are non-refundable. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. PLEASE NOTE: All items sold on sale are FINAL SALE and are not eligible for return.
For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned.